This certification is a critical milestone for professionals aspiring to validate their expertise in leveraging SAP Commerce Cloud solutions. Designed for individuals with foundational knowledge, the SAP Certified Associate – Business User – SAP Commerce Cloud (Exam Code: C_C4H320_34) certifies your ability to contribute effectively in real-world project environments under the guidance of seasoned experts.
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Key Exam Details
- Exam Code: C_C4H320_34
- Duration: 180 minutes
- Number of Questions: 80
- Exam Format: Multiple-choice questions
- Passing Score: 63%
- Languages Available: English
For comprehensive details, please visit the official SAP exam page:
Exam Page
Sample Questions & Answers
Question 1: Multiple Choice (MC)
What is the primary function of the ImpEx tool in SAP Commerce Cloud?
- A. Managing user permissions
- B. Importing and exporting data
- C. Configuring payment methods
- D. Monitoring system performance
Correct Answer:
B. Importing and exporting data
Explanation:
The ImpEx tool is essential for importing and exporting data in SAP Commerce Cloud, facilitating data migration and updates.
Question 2: Multiple Response (MR)
Which features are provided by the Assisted Service Mode (ASM) in SAP Commerce Cloud?
- A. Real-time customer support
- B. Order placement on behalf of customers
- C. Product catalog management
- D. Access to customer carts
- E. System configuration settings
Correct Answers:
A, B, D. Real-time customer support; Order placement on behalf of customers; Access to customer carts
Explanation:
ASM enables customer service representatives to assist customers in real-time, place orders on their behalf, and access their shopping carts to offer personalized support.
Question 3: Scenario-Based
Scenario:
A company wants to personalize the shopping experience for its B2B customers by displaying different product catalogs and pricing based on the customer’s organization. Which SAP Commerce Cloud feature should be utilized to achieve this?
- A. Adaptive Search
- B. Personalization Module
- C. B2B Commerce Organization Management
- D. Promotion Engine
Correct Answer:
C. B2B Commerce Organization Management
Explanation:
B2B Commerce Organization Management allows businesses to configure product catalogs and pricing structures for various organizations, creating a tailored shopping experience for B2B customers.
Exam Topics and Corresponding Courses
The C_C4H320_34 exam covers the following topics:
- Commerce (21% – 30%)
- Covers standard functionalities of Search and Navigation, Adaptive Search, pricing, shopping cart handling, checkout types, promotions, coupons, and B2B commerce (organization management, user permissions, punchout support).
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
- Essential Foundations (21% – 30%)
- Explains features of Cron Jobs, ImpEx, workflow management, validation framework, GDPR compliance, and the architecture of SAP Commerce Cloud.
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
- Web Content Management (11% – 20%)
- Describes the graphical user interface, personalization module, and Composable Storefront features.
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
- Product Content Management (11% – 20%)
- Introduces product modeling, catalog management, and media management concepts.
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
- Order Management and Customer Support (≤ 10%)
- Explains order management services and functionalities such as Assisted Service Mode (ASM).
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
- Integrations (≤ 10%)
- Covers integration solutions and tools for SAP Commerce Cloud.
- Recommended Course: C4H320 (SAP Commerce Cloud 2205)
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